Items listed as "Overstock" are products that have been returned to us because they did not work for the customer. These are discounted prices. If any noticiable damage, it will listed in the discription, but because of storage there is always the possiblity of scuffs, scraps or slight damage. In the event of damage during transit, Pelland Enterprises will only refund your money. We cannot replace the window since these are overstock parts at discounted prices.